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SaaS Security for Freshdesk

Learn how Obsidian strengthens Freshdesk by monitoring integrations, controlling access, and enforcing compliance in support workflows.

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Why Freshdesk Needs SaaS Security

Trying to protect SaaS without the right tools or context adds complexity and ignores risk:

  • Manual review does not scale: Security settings and permissions are unique for every vendor, demanding significant time and expertise to manage across SaaS
  • SaaS requires continuous monitoring: Access and privileges persist and evolve beyond intended use without monitoring or lifecycle enforcement, growing the attack surface
  • Disparate security leaves gaps: No centralized visibility or control over third-party app authorizations, OAuth scopes, or integration activity can leave risks unnoticed
  • Attackers are focused on SaaS: Compromise of high-privilege tokens or integrations can grant attackers persistent, organization-wide access to sensitive data

How AI is changing security for Freshdesk

  • AI agents can proliferate quickly: Users can rapidly create, connect, and deploy AI agents inside applications without security oversight 
  • Agents create new data exposure risks: Invisible AI agents leak, copy, and move sensitive data at machine speeds

How Obsidian Security Defends Freshdesk

  • Track AI agent creation and changes: Identify when users create, edit, or delete agents via the Browser Extension to monitor how AI is deployed in real-time
  • Continuously enforce secure SaaS configurations: Obsidian scores configurations based on criticality according to built-in or custom policies and flags high-priority failures.
  • Prioritize instantly with evidence-based posture alerts: Reduce business friction while minimizing unacceptable risk within a unified interface.
  • Right-size privileged access and SaaS integrations: The Obsidian Knowledge Graph unifies identity across SaaS to flag weak MFA, inactive accounts, shadow admins, and overly broad scopes, human or non-human.
  • Automate SaaS audits to easily prove compliance: Track SaaS posture in real time and map controls to frameworks like SOC 2, ISO 27001, CIS, and NIST.
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